Last updated: March 31, 2026

At Niaazeb, customer satisfaction is our top priority. We take great care in ensuring that every product delivered meets our quality standards. However, we understand that sometimes a product may not meet your expectations. This Refund & Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.

1. General Return Policy

We offer a return policy that allows customers to request a return within 7 days of receiving their order. This policy is designed to give you enough time to inspect your items and decide whether they meet your expectations. Any return request made after the specified period may not be accepted unless approved under special circumstances. By placing an order with Niaazeb, you agree to the terms outlined in this policy.

2. Eligibility for Returns

To qualify for a return, the product must be in its original condition. This means the item should be unused, unwashed, unworn, and free from any stains, odors, or damage. All original tags, labels, and packaging must be intact and returned along with the product. Items that do not meet these conditions may be rejected after inspection.

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene and customization concerns. These include innerwear, undergarments, and any products that have been customized or altered according to customer requirements. Additionally, items purchased during clearance sales or promotional offers may not be eligible for return or refund unless they are defective.

4. Return Request Process

To initiate a return, customers must contact us via email at niazeb13@gmail.com within the return window. Please include your order number, reason for return, and clear images (if applicable). Our support team will review your request and guide you through the next steps. Returns sent without prior approval may not be accepted.

5. Product Inspection

Once we receive your returned item, it will go through a quality inspection process. This is to ensure that the product meets our return eligibility criteria. If the item passes inspection, your return will be approved. If it fails inspection, the item may be sent back to you without a refund.

6. Refund Process

After approval, refunds are processed within 5–10 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. Refunds will be issued using the original payment method whenever possible.

7. Cash on Delivery (COD) Refunds

For orders placed using Cash on Delivery, refunds will be processed via bank transfer or other agreed-upon methods. Customers must provide accurate banking details to avoid delays. Niaazeb is not responsible for delays caused by incorrect information.

8. Exchange Policy

We offer exchanges for eligible items in cases such as size issues, defective products, or incorrect items received. Exchange requests must be made within 48 hours of delivery. Exchanges are subject to product availability. If the requested item is not available, a refund may be issued instead.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with proof (images or videos). We take such cases seriously and will offer a replacement or full refund after verification. Claims made without evidence may not be processed.

10. Return Shipping Responsibility

Customers are generally responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a reliable and trackable courier service, as Niaazeb is not responsible for items lost in transit.

11. Shipping Charges

Original shipping charges are non-refundable unless the return is due to a mistake on our part. In case of exchanges, additional shipping costs may apply depending on the situation.

12. Order Cancellation Policy

Customers may cancel their order within 12 hours of placing it. Once the order has been processed or shipped, cancellation requests may not be accepted. In such cases, customers may follow the return process after receiving the item.

13. Late or Missing Refunds

If your refund has not been received within the expected timeframe, we recommend checking with your bank or payment provider first. Processing times may vary. If the issue persists, please contact us for assistance, and we will investigate the matter promptly.

14. Fraud Prevention and Abuse

Niaazeb reserves the right to refuse returns or refunds in cases of suspected fraud, abuse of the return policy, or excessive return behavior. We aim to maintain a fair system for all customers.

15. Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. Continued use of our Services implies acceptance of these changes.

16. Customer Responsibility

Customers are responsible for providing accurate information at the time of purchase, including correct size selection, shipping address, and contact details. Niaazeb is not responsible for issues arising from incorrect information provided by the customer.

17. Contact Information

If you have any questions, concerns, or requests regarding our Refund & Return Policy, please contact us:

Email: niazeb13@gmail.com